Asidua deliver technology solutions focussed on transforming the way public sector organisations interact with their customers and how they deliver these services. Asidua solutions are designed to maximise efficiency across business processes leading to significant operational savings without sacrificing customer satisfaction. For local authorities the Asidua Customer Contact PlatformTM (CCP), which is built on Microsoft technologies, makes it easier for local authorities to improve customer contact, promote channel shift, maximise one-and-done, minimise avoidable contact and ensure that services are delivered effectively, reliably and in minimal time. CCP achieves this through an end to end integrated business process led approach, providing the authority features such as customer self-service, a workflow driven contact centre desktop, an efficient CRM, dynamic dashboards and reports, back office system integration, mobile fulfilment and more.