Consumer Electronics Service Forum

At a glance: this group is attended by after-sales managers. Discussion surrounds after-sales issues such as key performance indicators and the sharing of best practice solutions to commonly held challenges. Meetings are held four times per year.

Meeting dates 

Meeting dates to follow shortly

Focus:

• European Directive on Product Guarantees
• digital TV Switchover implementation
• common policy on spare parts and reverse logistics
• helping to develop and disseminate best practice

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