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TeleWare plc Receives 2007 Product of the Year Award Presented by Customer Inter@ction Solutions® Magazine
~ intelligent Presence Manager Honoured for Outstanding Innovation ~
North Yorkshire, UK – 24TH April 2007 – TeleWare, the leading provider of intelligent hosted and customer premises communication solutions to businesses and service providers, today announced that intelligent Presence Manager has received a 2007 Product of the Year Award from Technology Marketing Corporation’s (TMC®) Customer Interaction Solutions magazine (www.cismag.com), the leading publication covering CRM, call centers and teleservices since 1982.
Telephony Presence information keeps others informed of your contactability status, enabling them to make an informed decision as to when to call, saving on voicemail costs and ensuring time is not wasted on calls to users who are unavailable.
“intelligent Presence Manager (iPM) empowers the user with enhanced communications capabilities by enabling them to know when one of their regular contacts (‘buddies’) is available to receive a telephone call,” explained Steve Haworth, CEO for TeleWare Group of companies. “The unique element of iPM is its ability to provide status information not only for users on the TeleWare IP Centrex hosted services platform but for users connected on both TDM and IP based PBXs that are using the intelligent Office software applications suite,” added Haworth.
There are two aspects to the information available from TeleWare’s iPM through intelligent Office: Status and Location. Status Presence information is available on users on any IP or Digital PBX when using TeleWare intelligent Office (iO). Through iO, you are registered ‘here and now’, advising the system of your availability for calls, so you have set your status, for instance, to indicate you are unavailable for calls. iPM makes this information visually available to other users through the web. iPM also provides real time presence information about the location of the TeleWare user’s registration, for instance, to a PBX extension, home phone or mobile.
“TeleWare has proven they are committed to quality and excellence in solutions that benefit the contact centre experience, as well as ROI for the companies that use them. I am pleased to honour their hard work and accomplishments and look forward to more innovative solutions from TeleWare in the future,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. “For 10 years, Customer Interaction Solutions magazine has been recognizing companies that have demonstrated excellence in technological advancement and application refinements,” he added
The 10th Annual Product of the Year Award winners were featured in the January 2008 issue of Customer Interaction Solutions magazine.
For more information about the Customer Interaction Solutions’ 2007 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.
About TeleWare Group Plc. TeleWare develops and delivers software based products and services in a variety of ways to suit our differing target markets. The TeleWare Group consists of TeleWare Plc, TeleWare Hosted Services, TT Office Ltd and Private Mobile Networks Ltd.
TeleWare’s applications provide business communications solutions for mobility, messaging and call management solutions. Unparalleled interoperability enables seamless integration with a wide range of PBX and application vendors. A commitment to open standards ensures flexibility, freedom and choice.
TeleWare is a Microsoft gold partner, has certification for the quality standard ISO9001/2000 TickIT and has been awarded the Investors in People national standard for training and development of its employees to achieve its business goals. www.teleware.com
For further information contact: Lesley Hansen T 01845 521102 E This e-mail address is being protected from spam bots, you need JavaScript enabled to view it W www.teleware.com
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