Published: 2008 Type: Business guidance Area: Document management Summary Most business managers will be aware of the embarrassing and potentially damaging losses of personal data, or other information, that have occurred in the public sector – albeit in some cases lost by private sector contractors (one of which lost a contract as a result). While in these instances, the bulk of the damage done was reputational, the potential for greater damage, such as the risk of identity theft and fraud, still hangs over millions of affected citizens.
It is therefore opportune to examine how any organisation – public or private – can effectively establish information governance with the help of document management systems, all the while drawing lessons from the well-publicised problems the Government experienced.
This paper illustrates how both suppliers and customers engaged in information management can respond to these requirements. It seeks to set out how a part of the technology industry and its clients can actively plan and design a response that mirrors the Government’s succinct requirements. It is presented as a pragmatic management guide and, as such, does not set out to match the length or scope of the O’Donnell report, nor does it reiterate the previous guidance already available to the public sector (such as the Manual of Protective Security and the Civil Service Management Code, or specific guidance like the Management of Police Information (MOPI). Rather, it seeks to highlight the main points the O’Donnell report raises, and sets out a way for the information management community to fulfil many of its recommendations. Finally, there are some suggested steps that any executive can use to establish their own organisation’s status quo.
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