Groups and Committees

Effective Partnering Guidance

This document summarises the key issues around considering, planning and creating a partnering relationship with an IT service provider.

Its focus is not on formal procurement, contracts or service delivery management. Instead, it covers the critical factors in creating a strong working relationship built on mutual benefit – taking the right approach, creating the right behaviours, putting the right people in place and managing the arrangement in the right way in order to achieve a successful outcome for both parties.