Transformational Business

The effective application of technology can improve productivity, profitability and ultimately national economic performance and global competitiveness. The private sector has been using technology to transform its processes, business models and marketing channels for several decades now.

The advent of the PC network, the internet and mobile communications have revolutionised the way businesses manage their people, finances, supply chain and customer relationships. Each new technology offers enormous competitive advantage for early adopters and failure to exploit these developments can lead to business failure. Technology has also enabled the outsourcing of some business functions such as customer care, HR and finance, sometimes to more cost effective locations overseas.

The private sector is not, however, homogenous and some industries have made better use of technology than others. Our financial services, pharmaceuticals and aerospace sectors lead the world in their successful exploitation of technology.  Technology can transform but it should not be seen as an end in itself. It is not sufficient to simply plug in a new system expecting users to change their habits overnight. Any technology implementation should be accompanied by an understanding of the business objectives and end user requirements. In many cases there should also be a planned change programme to ensure that users and customers buy in to the new processes.

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